FAQ
Frequently Asked Questions (FAQ)
1. How can I place an order?
To place an order, simply choose your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. We offer multiple secure payment options including PayPal, Visa, MasterCard, and more.
2. Which payment methods do you accept?
We currently accept the following payment methods:
- PayPal
- Visa
- MasterCard
- Maestro
- American Express
All payments are processed through SSL-encrypted connections to ensure maximum security.
3. How long does it take for my order to ship?
Our processing time is 1–3 business days. Once shipped, you’ll receive a confirmation email with your tracking number. Delivery typically takes 6–10 business days depending on your location.
4. What if my item arrives damaged?
We’re sorry if your item arrives damaged. Please contact us within 30 days of receiving your order, and we’ll gladly send you a free replacement or issue a refund.
5. How can I cancel my order?
Orders can only be canceled within the first 30 minutes after purchase. To request a cancellation, please email us at contact@fashionlande.shop.
6. Can I return my order?
Yes, you can return your order within 30 days of delivery if the item is damaged, defective, or incorrect. For details, please see our Return & Refund Policy.
7. How long does it take to receive a refund?
Once your return has been received and inspected, your refund will be issued within 5 business days to the original payment method used during purchase.
8. How do I know if an item is in stock?
Product availability is shown on each product page. If an item is out of stock or delayed, it will be clearly indicated there.
9. What happens if my package is lost?
If your package is lost in transit, you can choose between a free replacement or a full refund. Simply contact us at contact@fashionlande.shop.
10. How can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number. You can check your shipment status on our Track Your Order page.
11. How can I contact customer service?
You can reach us anytime by email at contact@fashionlande.shop or by phone at +44 7477 048062.
Address: 6 Saint Alban's Drive, Eye, Peterborough, PE6 7XU, United Kingdom
Opening Hours: Monday – Friday: 9:00 AM – 6:00 PM; Saturday & Sunday: 9:00 AM – 4:00 PM
Response Time: 30 minutes – 24 hours